Crown Simmons looks at how we’ll soon be offering customers more choice and better services through smarter use of digital technology.
There is no doubt that technology plays a crucial role in our personal lives and in many sectors across the UK and beyond. In 2000, about 361 million people were online worldwide. In 2014, there were over 3 billion. That’s a growth rate of 764% and this figure is continuing to increase at an incredible pace.
A few years ago, who could have imagined that we would be able to control our heating from our smartphones, or that fridges would contain sensors connected to the internet that can order more food when stocks run low! How long will it be before more and more people will be investing in cars that are able to park themselves? Futuristic technology has become a reality and it continues to grow.
At Crown Simmons, we are aware that technology is not going to wait for us to catch up! So, this year we are considering how best to use digital technology to improve ease and efficiency of communication for our residents. Over the next year, we will be encouraging the use of IT by introducing wifi at some of our schemes and improving the ways that residents can engage with our services via Facebook, Twitter and our website.
To help us as we embark on this journey, we are inviting all our residents to participate in a short customer survey with the chance to win a £50 shopping voucher! The results of this survey will help us to understand your current digital preferences so that we can tailor our services to you as individuals as best as possible. So, don’t worry if you are not confident online, or if you prefer to receive letters. This is about us getting to know your current needs so that we can improve our services and provide you with the right choices of how to get in contact with us in the future.
To take part, click here! Keep an eye out on our Facebook and Twitter pages for the results of the prize draw. Thank you for your cooperation!