Received a STAR Survey by email or in the post? Fill it out to win £50!

Girl draws hopscotch board on ground.Crown Simmons Housing has commissioned Acuity to carry out a resident satisfaction survey for both tenants and leaseholders.

Acuity have been chosen as they are fully independent and can offer residents full anonymity when completing the survey (Crown Simmons will have no way of seeing who has been sent or who has completed a survey).

The survey is being carried out as part of our commitment to listen to feedback from our residents so we can improve the service we offer.

If you have received a survey form by email or in the post, please ensure that you return it to Acuity as soon as possible.

The closing date for completed responses is Monday 28th November. Everyone who completes the survey will be entered into a prize draw to win one of three £50 cash prizes.

If you have been sent a survey by email or in the post, you can complete the survey online by clicking here:

To access the survey online please enter the unique reference code that has been posted or emailed to you (this will have been posted or emailed to you with the original Acuity survey form. If you had received a form and have lost this number please contact Acuity on 01273 287114 or email

Acuity will not share any personal information or any individual responses with Crown Simmons.

If you have any difficulties completing the form please contact Acuity on 01273 287114 or email

If you have not received a survey, don’t worry – we survey 50% of our residents each year which gives us an idea of how we’re doing. If you’d like to comment on our services, please contact us with your comments and suggestions.

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