NOW RECRUITING: Neighbourhood Housing Officer

We are looking for a Neighbourhood Housing Officer to join our Customer Services Team. The post is based in Esher, Surrey KT10 9QY.

Crown Simmons Housing owns and manages around 700 quality, affordable homes in great locations across London and the South East, providing homes and services for around 1000 local people, older people and key workers. We currently have 39 new homes in development and over the next five years Crown Simmons has plans to develop and acquire further new homes.

We are looking to appoint an experienced housing professional. In this role you will be responsible for the complete management of your patch, dealing with income management, all tenure types, anti-social behaviour, lettings and resident engagement.

You will report to the Neighbourhood Manager and, as part of the Customer Services Team, you will provide an efficient and responsive service to customers in line with Association customer service standards and being the first point of contact on the majority of matters relating to housing management on the patch.

This is an existing post and we are seeking someone who is highly motivated with strong organisational skills and excellent communication skills. A good standard of literacy and numeracy to GCSE, O Level or equivalent is essential. Knowledge on IT and experience of housing management including lettings and allocations, arrears prevention and recovery, neighbour disputes and repairs and maintenance issues are essential.

You will be expected to have lots of drive and enthusiasm in order to deliver a responsive, professional and friendly service to residents and other stakeholders at all times. A full clean driving licence with access to a vehicle is a requirement.

Contract type: Permanent

Hours of work: 35 hours per week

Salary range: £25,285 p.a. (currently under review)

Car allowance: £1,239 p.a.

The closing date for applications is 5.00 pm Friday 6 September 2019

Interviews will take place on Friday 13 September 2019



Please email your up-to-date CV to with a supporting statement explaining why you are interested in this role and how you meet the role profile as detailed in the below attached Job specification.

Neighbourhood Housing Officer Job Specification

Neighbourhood Housing Officer Summary of Main Terms August 2019


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