We are looking for a Housing Services Officer to join our Customer Services Team. The post is based at Walsingham Lodge, Barnes SW13.

Crown Simmons Housing manages just under 700 homes mainly in North Surrey and London, with a further 39 in development. Our origins can be traced back to 1959.

Having approved a new Strategic Plan for 2017-2021 and revised our Business Plan, we are looking to significantly increase our stock numbers by a further 130 homes over the next five years, to continue to provide great customer service and be a great place to work.

We are looking to appoint an enthusiastic person to assist our Team in achieving our ambitious objectives of providing the best service to our customers and developing more good quality and affordable homes. You will be committed to providing an excellent customer focused service to assist residents at an independent living scheme for older people and to help promote the scheme to the wider community.

You will report to the Neighbourhood Manager and, as part of the Customer Services Team, you will provide a high quality first point of contact for the majority of scheme-related enquiries, you will provide a high level of customer service to residents and liaise with contractors visiting Walsingham Lodge. You will also identify and provide appropriate support (not care) to assist vulnerable residents to live independently and promote a range of social activities for residents.

This is a wide and varied role and we are seeking someone who is well organised, has excellent communication skills and has lots of drive and enthusiasm in order to deliver a responsive, professional and friendly service to residents and other stakeholders at all times.

Hours of work: 20 hours per week

Salary: £14,165 (£24,789 full time equivalent)

The deadline for applications is 5.00 pm Tuesday 28 August 2018

Competency based Interviews will take place week commencing 3 September 2018

Full details of how to apply for this post can be found in the recruitment pack and associated documents below:

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