New Repairs Contractor


From 1 November 2019, DW Support Services will be our day-to-day repairs contractor. We’ve changed contractors as we believe it will help us deliver a better service to our customers.

You can still report repairs in the usual way, by phone or online. The telephone number you need to call will remain 01372 619519, or you can email

Rest assured we’ve done everything possible to make sure the handover goes smoothly, but if you have any concerns please let us know by calling our customer service team on 01372 461440.

Lastly, we’d like to remind you to always ask for identification from anyone carrying out repairs at your home. Our operatives will always have an identification badge so you know that we have sent them.

For any heating or hot water enquiries, please contact BSW on 0800 012 6991.


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