Crown Simmons Housing is delighted to announce that we are launching a brand new repairs and maintenance service and have appointed KNK Group, based in Mitcham, Surrey as our new contractor to deliver this service.
The new arrangements are being put in place in direct response to customer feedback which told us that residents wanted a high quality, value for money and more convenient service. KNK is a well-established maintenance contractor with a strong reputation for providing quality customer service.
A new telephone number is being introduced for you to report all repairs, direct to KNK’s customer contact centre. This number covers out-of-hours emergencies but excludes heating, hot water and boiler repairs in homes that use gas.
You will also be able to book an appointment for KNK to carry out your repair at a time and on a day that’s more convenient for you, including up until 6pm during Monday to Friday and up until 1pm on Saturdays.
KNK operatives will wear KNK uniforms and will always carry identification.
The new service officially begins on Monday 6th July but from Monday 15th June residents will be able to report eligible emergency repairs outside normal office hours to KNK.
We hope that cutting out the middle man (which is what Crown Simmons has been so far) will improve significantly the repairs service, provide much better value for money and increase resident satisfaction with the service.
Chris Patient, Property Services Manager at Crown Simmons Housing said of the contractor, “Throughout the tender process KNK consistently demonstrated that they have the ability to deliver a service to our residents that we can be proud of. I am confident that this new partnership with KNK will provide our residents with a high quality, consistent service that generates very high levels of customer satisfaction whilst giving the association certainty around the cost of providing our repairs and maintenance service.”
Kevin Tilly, the KNK Operation Director says of the new arrangement, “We are delighted to have secured this new contract with Crown Simmons. It will provide us with the opportunity to really demonstrate the breadth of our repairs and maintenance service. We know how important the delivery of a high quality reliable repairs service is to Crown Simmons and their residents therefor we look forward to working alongside them to achieve this.”
The tender process began in Spring 2014 and has seen residents’ involvement in workshops and consultations to help choose KNK. Janet Tucker, a resident involved in the selection process said of KNK, “I was very impressed with KNK, the way they log the calls, right first time policy by taking as much information as possible from the caller. Also we had a demonstration regarding the computer system.”