Report a Repair

All eligible, general repairs*, including those which are out-of-hours emergencies, should be reported to Gilmartins on 01372 619519

Residents who live at schemes with a ‘community alarm system’ (red cord), pull your red cord for an emergency repair or medical emergency.

For all heating or hot water repairs (including gas, biomass and electric boilers) please call BSW on 0800 012 6991.

If you have a gas leak, please call the National Grid on 0800 111999.

*For list of eligible repairs, if you rent your property click here, and if you own your property, click here.

Report a Repair

Using the form below will send your repair to the relevant contractor (either BSW or Gilmartins’s) dedicated e-mail address.
  • This can be a mobile or your work phone number
  • Please give as much detail as possible about the repair you are reporting. This will help us to deal with it more effectively.
  • Drop files here or
    Accepted file types: jpg, gif, png, pdf, doc, docx.
      If you have any photos of the issue you are reporting, please upload them here.
    • This field is for validation purposes and should be left unchanged.
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