Report a Repair

report a repair
report a repair
All eligible, general repairs*, including those which are out-of-hours emergencies, should be reported to 01372 619519. Our new site, Abbey Walk, and Mole Abbey Cottages, are currently managed under Bugler. Please contact Crown Simmons for any repairs or defects.

Residents who live at schemes with a ‘community alarm system’ (red cord), pull your red cord for an emergency repair or medical emergency.

From 1 August 2020 Crown Simmons will be working with new heating and hot water contractors.


K&T Heating and TSG are a specialist heating contractors who are responsible for carrying out the servicing and maintenance of the heating and hot water system in all rented properties. 


From Saturday 1 August 2020 you can report a breakdown or arrange an appointment for your service by calling 01372 619519 and selecting the option for heating and hot water repairs.  This is the same number you call to report general repairs to DW Support Services. 


If you have a gas leak, please call the National Grid on 0800 111999.

*For list of eligible repairs, if you rent your property click here, and if you own your property, click here.

Please note the form below is to report non-urgent repairs only. If you have an urgent repair you should phone the contractor direct.

Report a Repair

Using the form below will send your repair to the relevant contractor.

  • This can be a mobile or your work phone number
  • Please give as much detail as possible about the repair you are reporting. This will help us to deal with it more effectively.
  • Drop files here or
    Accepted file types: jpg, gif, png, pdf, doc, docx.
    If you have any photos of the issue you are reporting, please upload them here.
  • This field is for validation purposes and should be left unchanged.

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