Paying rent and service charges during the Coronavirus Pandemic
We understand that this is a difficult and uncertain time for many of us. Crown Simmons Housing is committed to supporting our residents and customers during this time. During this period, we will continue to charge rent and service charges to your account. If you are concerned about paying your rent and service charges during this period, please contact us.
Calling us means we can discuss your situation and find out how we can best help. This would involve discussing future repayment arrangements, and whether you are able to claim any benefits to support you at this time.
We aim to make it as easy as possible for you to pay your rent or service charges, here’s how:
To set-up a Direct Debit please contact us, provide your bank details and we will fill in the form.
You can also request to have a form sent to you with a pre-paid envelope or use the appropriate link to download a form to fill in for yourself and e-mail back to us.
Once your Direct Debit has been set-up, we will tell you two weeks before any changes are made to the amount of rent or service charge to be paid. Let us know 3 weeks before you’d like the amount and/or date the payment is taken changed.
If you need to cancel your Direct Debit just let us know and we can talk about what other payment options you have.
Crown Simmons Housing, First Floor, Aissela, 46 High Street, Esher KT10 9QY
Online & In Person with Allpay
All residents can receive a free Allpay card. If you do not have a card please contact us.
You can use your Allpay card with your bank debit card online, over the telephone, at the Post Office or with cash at any shop displaying the PayPoint logo.
- To pay online – visit the Allpay website (If you have not already, you will need to register your e-mail address with Allpay and have your Allpay number handy.)
- Find your nearest Paypoint
If your card has been lost or stolen, please contact us to replace it.
Pay online now with a credit or debit card
Online & Mobile with Your Bank
To pay your rent via online or mobile banking please contact us to request our account details.
Please note you may have to have previously set-up online or mobile banking through your branch.
Smartphone & Tablet
You can now make payments with your Allpay and debit card through the Allpay mobile ap.
To set up a Standing Order, contact us will set-up a form and send it to you.
Take the form to your bank and remember that you must tell your bank when your rent or service charge changes (this is usually every April after you’ve lived in your home for a year).
Make sure you have your Allpay number and a bank debit card to hand and then call Allpay’s automatic payment line on 0844 557 8321 and take down the payment reference number.
Available 24/7, you will be put through to an automated voice system and then have to select from the options given.
For more information please contact us.
We do not send receipts for payments received by post.