Service Update 9 April 2020

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A leaflet for residents containing useful helplines during the COVID-19 outbreak can be accessed here: Download the helplines-leaflet

Social Distancing
With warm weather expected this weekend we wanted to remind everyone that the Government guidelines for social distancing will continue to apply. Please stay at home unless you are:

  • going to work because you are unable to work from home
  • shopping for essential supplies such as groceries or medicines, return home without delay
  • going out for personal exercise in the neighbourhood, on your own or with members of your household.
  • attending medical appointments or a compassionate visit

We would remind all residents that the rules put in place by the Government are strict and must be adhered to. We believe that residents living in our communities should kept safe during this time of unprecedented risk. Failure to abide by the rules can cause harassment, alarm and distress to neighbours who are staying at home responsibly or self-isolating. The Police have been given additional powers to enforce the guidelines so please do not hesitate to contact them by calling 101 if you experience any issues where you live.

Vulnerable Residents
We are making calls every day to provide support for our elderly and vulnerable residents. If you know of anyone who is in need of help, or would benefit from being signposted to services in your local area please get in touch by emailing or calling 01372 461440.

Gardening Contractors
A number of residents have asked why Burleys are still out and about on our estates at the moment. There is no need for gardening and grounds maintenance work to be discontinued as our contractors will be following social distancing guidelines at all times, that is by keeping at least 2 meters away from other people when they are carrying our their work.

Urgent Health & Safety Checks
We want to ensure that everyone living in our community is kept safe. We are therefore continuing to carry out the most urgent health and safety inspections and, in the case of a gas safety check, would ask that you allow access to your home unless of course anyone in your household is self-isolating. Please help us by letting us know if that us the case by emailing  or leaving a message on 01372 461440.

The Government has set out guidelines where it is necessary for urgent work to be carried out in your home – our contractors will follow these guidelines at all times. You can find the guidelines here https://www.gov.uk/guidance/social-distancing-in-the-workplace-during-coronavirus-covid-19-sector-guidance#tradespeople-and-working-in-peoples-homes.

Deliveries & Communal Areas
Please remember that many of our residents are completely reliant on the delivery of food and other services at this difficult time for the country. We cannot ban deliveries to any of our housing schemes, including communal areas, and anyone delivering goods or services should be treated with respect as a key worker.

Repairs & Other Services
We continue to provide emergency services only at the moment and as a result service delivery will be disrupted. Many of our contractors will have taken the decision to scale down their businesses during this time and may have staff shortages because people are self-isolating.

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