Service Update 4 June 2020

repair drill

With the lockdown conditions easing across the country we’re giving you an update on the level of service we can provide in some areas. It will take a little while to get levels up to where they were before the virus hit, so please bear with us.


Repairs Service

We began the first stage of remobilising our repairs service on Monday 1 June when we started to, once again, undertake non-emergency repairs. It is going to take some time to get back to the service levels we had before the lockdown so this will be a gradual process.

Our contractors are dealing with repairs already reported to us before the lockdown and we are not able to fulfil all non urgent repairs in residents’ homes in the same timescales as before the lockdown. As a result, many non-emergency repairs will fall outside the 28-day period.

What you can expect from us:

When you call to log a repair we will ask if any member of your household has symptoms or is self isolating. If they are, we will log the repair and appoint at a later date. When a contractor arrives at your home, before they enter your property they will ask if any member of your household has symptoms or is self isolating. If they are then we may come to complete the job at a later date.

Our contractors will maintain a safe distance of two metres from members of your household.

Our contractors will carry Personal Protective Equipment (PPE) including face coverings which they will use as directed by the current government guidance.

What we need from you

  • Patience – our team are adjusting to a new way of working. We will try to make this as easy for you as possible but please bear with us as we make this transition.
  • Distance – If we’re working in your home please always maintain two metres distance from our colleagues. Ideally you should remain in a different room while they work.
  • Information – continue to notify/update us, if you or any member of the household are exposed to or experience COVID19 like symptoms

Throughout June, our contractors will begin to remobilise and will be working on external repairs. In July, normal service resumes regarding Fire Safety and the most urgent work will be looked at first.

For information on how Southern Housing Group (SHG) are getting back to business, see their step-by-step guide below. Please note the areas in the SHG infographic that do not currently apply to Crown Simmons are Estate Services, Customer Contact Centre and Customer Accounts.

Maintenance Services

Non-essential planned maintenance has been paused to ensure both residents and staff are protected. If there is planned maintenance works for your building or estate, we will let you know as soon as we have an update. Some external work, where this does not require entry into a home may be able to continue.

For now, gas servicing will continue as normal and again, if this is planned for your home over the next few weeks a pre-appointment check should be made with you before anyone enters your home.

Gardening Services

Our gardening contractor is visiting sites. The gardening contractor schedule for June-August 2020 can be found here.

Please note the schedule is subject to change, depending on staff availability and Government guidelines.

Cleaning Services

Our cleaning contractor is visiting sites. The cleaning schedule and days of visit can be found here.

Please note this schedule is subject to change, depending on staff availability and Government guidelines.

Resident Involvement 

Last week we sent the Southern Housing Group newsletter. In case you missed it, you can view it here:

There are a number of ways you can get involved with shaping the service from Crown Simmons. Want to know what has been happening with us and how you can be involved in the future? Get in contact by

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