Service Update 29 May 2020

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Thank you for your continued patience. We would like to remind you that our offices remain closed, however our staff continue to work from home.  We have re-opened our switchboard for a few hours each morning but we encourage you to contact staff via their direct line numbers. When our switchboard is closed you can also leave a message after the tone on 01372 461440 or by emailing

We will aim to respond as soon as we can. You can visit our website for further information.

Repairs & Other Services
We have been working on remobilising the repairs service with our contractors and will be communicating our plans to residents next week.

As our contractors need to follow Government guidelines remobilising our repairs service will be a gradual process. You can still report repairs in the usual way, but you may experience some service disruption while contractors deal with repairs already reported to us and start to remobilise their staff.

Health & Safety Checks
We want to ensure that everyone living in our community is kept safe. We are therefore continuing to carry out the most urgent health and safety inspections and, in the case of a gas safety check, would ask that you allow access to your home. If you are self isolating, please inform us.  On 18 May 2020, the Rt. Hon Christopher Pincher MP wrote to all social housing residents regarding health and safety checks.

Estate Inspections
We are continuing with estate inspections on some of our sites. Any member of staff visiting your scheme will observe social distancing at all times.

Gardening and Window Cleaning
Our gardening contractor continues to visit schemes. A reminder to contact Crown Simmons if you have any comments or queries about gardening. We will be circulating a grounds maintenance schedule next week.

Our window cleaning contractor continues to visit schemes. We will be circulating a cleaning schedule next week.

Being a Good Neighbour

The current situation with COVID-19 means that many of us will be at home more than usual. As you might expect, with more people at home you may hear more day to day noise such as children playing, voices, DIY or music, than you would ordinarily expect to hear. We ask that you are both tolerant during this period but also mindful of how you might impact your neighbours who will likely be at home more often too.

These are unprecedented times and we will need to work together as best we can to get through this period. We ask you pay particular attention to:

  • Keeping the noise from radios, speakers and televisions at a reasonable level, avoid putting speakers on or close to walls, ceilings or floors
  • Trying to carry out noisy activities in the middle of the day, for example mowing the lawn
  • Taking care when closing doors, particularly If you live in a flat with a shared entrance
  • Being a responsible pet owner
  • Wherever possible, warning your neighbours if you’re going to do something particularly noisy
  • Putting your household rubbish in the bins provided. Unwanted items or refuse should not be left in communal areas
  • Parking your vehicle responsibly and not blocking access for emergency services

We know that when you see neighbours leaving their home or people gathering, it can be a cause for concern. Although we have taken some steps where we can, to reduce socialising in communal areas, we’re unable to enforce the Government’s advice about social distancing or staying at home. But we strongly encourage all our residents and staff to follow these principles. If you’re concerned about a group of people congregating in public or in communal spaces, you can report your concerns to the local police service or your local authority Neighbourhood/ASB teams who we continue to work in partnership with during this time.

Please see the current guidelines on social distancing here:

Mutual Exchanges and Viewings
We will not be moving forward with mutual exchanges for the meantime, but we will update you when this changes.

Viewings are taking place with estate agents on some schemes and those involved are advised to stick to Government guidance and limit contact with surfaces in communal areas. These areas are also being wiped down by estate agents once the viewing has finished. Virtual viewings are possible, so please get in contact with us if you are interested in them.

Rent and Service Charges
If your financial circumstances have changed, and you are concerned about being able to pay your rent, please get in contact with us by calling 01372 461440 or emailing us.

Vulnerable Residents
We have been making calls to provide support for our elderly and vulnerable residents. If you know of anyone who is in need of help, or would benefit from being signposted to services in your local area please get in touch by emailing or calling 01372 461440.

Domestic Abuse and Safeguarding
We believe everyone should feel safe in their home and local community. To report domestic abuse, or if you have any concerns or questions, please contact us.

If you or someone you know is experiencing Domestic Abuse, you can contact the National Domestic Abuse Helpline on 0800 2000 247 or Men’s Advice Line on 0808 8010 327. In an emergency please call 999. Further support for victims of domestic abuse can be found here:

The NSPCC has resources regarding safeguarding of children:

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