Coronavirus Information

During the coronavirus crisis your health and safety are a top priority. We are using this page to summarise all our updates.

How to contact us

Our offices are closed, however our staff continue to work from home and can be contacted directly via direct line numbers. You can also leave a message on 01372 461440 or by emailing

We will aim to respond as soon as we can, but please note that we are prioritising the most urgent calls.

Vulnerable Residents

We are making calls every day to provide support for our elderly and vulnerable residents. If you know of anyone who is in need of help, or would benefit from being signposted to services in your local area please get in touch by emailing or calling 01372 461440.

Health & Safety Checks

We want to ensure that everyone living in our community is kept safe. We are therefore continuing to carry out the most urgent health and safety inspections and, in the case of a gas safety check, would ask that you allow access to your home unless of course anyone in your household is self-isolating. Please help us by letting us know if that is the case by emailing or leaving a message on 01372 461440.

Coronavirus Updates

Jul 8 2020

Service Update 8 July 2020, Survey Results and Webinars

The Government set out some changes to lockdown measures. From Saturday 4th July, where it is not possible to stay 2 metres apart, guidance allows people to keep to a distance of 1 metre plus. ...
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Jun 4 2020

Service Update 4 June 2020

With the lockdown conditions easing across the country we’re giving you an update on the level of service we can provide in some areas. It will take a little while to get levels up to ...
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May 29 2020

Service Update 29 May 2020

Thank you for your continued patience. We would like to remind you that our offices remain closed, however our staff continue to work from home.  We have re-opened our switchboard for a few hours each morning but we ...
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May 1 2020

Service Update 01 May 2020

Thank you for your continued patience. We would like to remind you our offices are closed, however our staff continue to work from home and can be contacted directly via direct line numbers. You can also leave a message ...
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Apr 9 2020

Service Update 9 April 2020

A leaflet for residents containing useful helplines during the COVID-19 outbreak can be accessed here: Download the helplines-leaflet Social Distancing With warm weather expected this weekend we wanted to remind everyone that the Government guidelines ...
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Mar 24 2020

Service Update – Tuesday 24 March

You will be aware that Government advice changed yesterday and and everyone has been advised to: Only go outside for food, health reasons or work (where this absolutely cannot be done from home) Stay 2 ...
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