Complaints & Compliments

We aim to provide the highest possible standard of service for all of our customers and welcome all feedback (good or bad) and any suggestions you may have for how we can improve.

There are many different ways that you can get in touch with us to tell us how you feel:

By post: Crown Simmons Housing, First Floor, Aissela, 46 High Street, Esher, Surrey KT10 9QY

By telephone: 01372 461440

By e-mail:

When we get something wrong, we want to put it right. Usually things are resolved by contacting us and talking through your concerns with a member of staff. If unfortunately it is not resolved, then we have a three-stage, formal complaints process.

Who Can Complain?

A complaint can be made by anyone who is affected by us or any of the companies working on behalf of Crown Simmons, this includes:

  • Residents (tenants and leaseholders)
  • People applying to rent or buy a home with us.
  • Family, friends and those who are acting on behalf of residents or other customers.
  • Anyone who may be affected by what we do.

Further details of our complaints process is provided by clicking the link below.

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