The purpose of the Strategic Plan is to develop framework for the work of Crown Simmons Housing. It is a statement from the Board on the future development of the association and what we want to achieve.
In May 2017 we released our new four-year plan titled “Better, Stronger, Smarter”. The plan sets out our goals to be achieved to 2021.
Developed by staff and senior management and Board in a series of workshops, the plan sets our ambitions over the next four years and is driven by our values. It takes into account the operating environment for housing associations and outlines three main strategic objectives over the next four years:
- Improving Customer Service (“Better”)
- Growing our Business (“Stronger”)
- Organisational Simplicity, Efficiency and Value for Money (“Smarter”)
The plan will be subject to annual review by the Board as the operating environment changes. An annual operational plan will be agreed each year to support the delivery of our strategic objectives.
Read the plan online by clicking below (opens in new issuu window, press the ‘Esc’ (escape) key on your keyboard to leave the page):
Download the .pdf here: BetterStrongerSmarter_StrategicPlan2017_21-WEB